Shipping & Returns Policy
Shipping Policy
We currently ship to any address in Canada.
- FREE Shipping when you spend over $50.
- Standard Shipping (7-30 business days): $15
Depending on your location, delivery may take between 7-30 business days from when the order is processed. If you place the order after 12pm, it will be processed on the next business day.
Christmas Cut Off Dates
Please place your order by the relevant date below, for the best chance to receive your delivery in time for Christmas:
Standard Shipping - 14th December (before 12pm local time).
Expedited Shipping - 18th December (before 12pm local time).
(Expedited deliveries are subject to an additional charge which is calculated at checkout. Please select this option if required).
Cancellations
Unfortunately, because of the high volume of orders we receive, it is currently impossible for us to cancel an order after it is placed. If you wish cancel/amend an order please contact us via live chat as soon as possible.
Free Returns for orders placed on ca.curlsmith.com
Sometimes things don't work out - that's ok. If you wish to return your products for any reason just let us know - just start a chat with our team and follow the prompts. Alternatively, please contact us at hello@curlsmith.com with your Order Number. We will provide you with a FREE return label and confirm the exact next steps.
If for any reason you are not satisfied with your purchase, you may return the order for a full refund within 30 days of receipt of the products*.
If an item is damaged during transit, please send us an email at hello@curlsmith.com along with photos of the items and packaging, and we will arrange a replacement or refund.
If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance at your expense.
* Exclusions: Please note that items bought with Black Friday/Cyber Week offers are non-refundable. We are unable to process returns for orders that are not directly purchased from this website.
Exchanges
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it.
Missing Shipments
Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.
If our tracking system indicates your items have been delivered safely we unfortunately can not offer refunds or exchanges.
Late or Missing Refunds
If you haven’t received a refund yet, please do double-check your bank account or credit card company. There is often some processing time before a refund is posted by your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.